Consistent booking across four LATAM countries
Experian is a global data and technology company. This is how it standardized desk, room, and parking booking across its Latin American offices — with adoption that stuck.
- Industry
- Data & Technology
- Active modules
- Desk Booking · Meeting Rooms · Parking
- Published
- August 2, 2026
The challenge
Experian operates a hybrid work model across several offices in Latin America. In that context, booking desks, meeting rooms, and parking becomes a permanent logistical problem: attendance varies day to day, spaces are shared, and the Facilities team needs a consistent way to administer them in every country.
The challenge was not only to enable bookings, but to do it uniformly across offices in different countries, with enough traceability for the regional Facilities team to understand real usage and make decisions based on data rather than perception.
The solution
Parso Corporate Experience was deployed as a single booking platform, accessible from web and mobile app, with three active modules: workstations, meeting rooms, and parking. Access integrates with the company's corporate authentication (Microsoft environment), which simplifies adoption for employees: they sign in with the credentials they already use every day.
The same platform runs consistently across the different LATAM offices, giving the Facilities team a homogeneous view of space usage and a monthly booking report delivered on a regular basis.
Results
Booking became a daily habit
Whoever books, shows up. This is not a system people opened once and forgot, but a routine step built into how teams plan their week.
Rooms booked for real needs
Room bookings respond to meetings that actually happen, rather than preventive blocks that later sit empty and hide available space from everyone else.
Clear hybrid patterns
Usage concentrates Monday through Thursday, with weekend drops — the expected behavior of a mature hybrid model, and a solid base for planning space.
Responsive, well-rated support
Queries are handled and closed efficiently, with consistently positive feedback from the client team.
The service has been excellent. When we write to support, they resolve and close quickly, and the monthly report gives us visibility we didn't have before.
Explore what made it work
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